policies

We are committed to helping you get the most of your spa experience. You will be with like-minded people seeking a relaxing atmosphere.  To this end, we ask that you observe the following spa etiquette:

Booking Appointments
We reserve the right to ask for a credit card in order to hold your appointment(s).  You will be required to prepay online your next appointment(s) if you’ve cancelled late or missed a previous appointment.  We encourage you to arrive at least 15 minutes prior to your appointment, so you can have enough time to complete our forms (if applicable), change into your robes and relax in the waiting room.

Cancellations/No Shows
If you must cancel or reschedule a reservation, please give us at least 24 hours notice.   No cancellations allowed for services booked with less than 24 hours notice.  If you do not respect this policy, we will charge 100%  of the cost of booked service(s). In the case of prepaid massage or nail packs, a late cancellation or no show will  forfeit one service out of the pack.
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Booking with a prior No Show
If you have had a no show, you will be prompted to prepay all future appointments to get booked. After several prepaid visits, it will be at our discretion to decide if we can book you for future appointments without prepayment.

Late Arrivals
Late arrivals will be accommodated when possible but it may be necessary to shorten your scheduled service. There will be a 50% service fee if a service must be cancelled due to a late arrival.

Group Parties
A non-refundable deposit of 20% of total party services cost is charged at least 14 days prior to the day when the services are booked. We require at least 48 hours notice for group party cancellations. If cancellations are made with less than 48 hours notice, there will be a 50% charge of the remaining fee for cancelled services. If there are any no shows, there will be 100% charge of remaining fee. Group party services can be changed with at least 48 hours notice, if the schedule permits. No changes to services can be accommodated with less than 48 hours notice.

Gratuities
Gratuities are not included in our prices but are gladly welcomed.  The normal benchmark for gratuities in the service industry is 15-20%.  We will have small envelopes available at the desk when you check out or if you prefer you may hand it to your therapist directly.

Gift Cards
Gift Cards are not returnable or refundable. Lost or stolen Gift Cards will not be replaced. The physical Gift Card or a print of the e-Gift Card email notice must be presented at checkout in order to redeem it in whole or in part for services. No further discounts can be applied towards Gift Cards sold at a discount or any services and products associated with it. Gift Cards expire 7 years from the date of purchase. Gift Cards cannot be exchanged for cash. Terms and conditions are subject to change without notice. All spa policies apply.

Membership
Lotus Mind+Body Spa memberships entitle the beneficiary to the discounts specified on each membership contract. There are no guaranteed results from any of the services offered. Lotus Mind+Body Spa does not guarantee availability for any services or any specific providers. We will book services as per our availability. The membership only entitles the beneficiary to discounts for the services we actively offer at any point in time during the membership validity period. The service menu may change; we reserve the right to add or remove services to/from the menu.

Pricing
We reserve the right to change our pricing without any prior notice.

Refrain from talking loudly in public areas
We would like to do our very best to not interfere with the relaxation of other guests.  Although we have taken an extra step to dampen sound from the walls and ceilings during our construction phase, it is never enough and is often difficult to consistently maintain a quiet public space.  Your cooperation in this regard as well as being mindful of other guests’ space will be helpful and extremely appreciated.

Cell phones
We request that all cell phones, pagers and laptops are turned off or muted and left in the lockers before commencing the service.  Our front desk phones are available for your use and the staff will gladly take any messages for you.  We are not responsible for any loss or damage to your personal property.

Communication
We want you to thoroughly enjoy your experience.  Please be sure to communicate preferences to your therapist (the amount of pressure, room temperature, whether you want conversation or silence, etc).  Please let your therapist or a staff member know immediately if you are uncomfortable for any reason.  Changes can only be made if we are aware of a problem at the time of service.

Medical conditions
If you have any type of medical condition (including fever or the flu), be sure to mention it when you book an appointment. Our staff is not trained in the medical field and cannot diagnose medical conditions. We reserve the right to refuse service at the time of your visit if you present any visible signs of the flu or other transmissible diseases/conditions, including but not limited to cough or fever. We prefer that you reschedule your appointment ahead of time if you know that you have such symptoms. You must present written clearance from your doctor if you are still showing visible signs of disease and wish to receive our services. Certain services may not be appropriate for you. Also, before your treatment begins, let your massage therapist or esthetician know of any medical concerns.

Attire
We will provide the necessary towels, robes, slippers and disposable underwear for you to wear during your treatment.  It is up to you to decide what is most comfortable when receiving a massage or body treatment.  Our therapists will leave the treatment room while you get under the sheet on the table, keep you covered at all times except for the area of the body they are working on and will leave the room before you get up from the table.

Jewelry
We recommend that you leave your jewelry at home if possible and prefer that you wear your rings at all times.  Please be mindful of where you leave your jewelry.  Frantic searches in robe pockets or elsewhere in the treatment room can be stress producing for all involved.  We are not responsible for any loss or damage to your personal property.

Sun
Please be aware that some treatments may expose brand new skin to the elements.  An application of a high SPF product is recommended especially for the first few days after the treatment.  Our facial treatments are concluded with a moisturizer containing an SPF of 15 or above.

Children
We recommend that you make childcare arrangements beforehand and enjoy your time alone. Our spa environment will accept young teens under 16 years old only if accompanied by an adult.

Having Meals
It is best not to receive massage on a full stomach, so please schedule meals or snacks to allow at least an hour before your treatment.  Drink water, especially if hot soaks and wraps are part of your package.  Since massage introduces clean, oxygenated and nourished fluids into your tissues and stimulates your body to purge toxins, it is important to flush them out by drinking plenty of water.